Customer Service Representative- Fraser Valley
Vancouver, BC, Canada
Full Time
Experienced
Customer Service Representative
Our client, based in the lower mainland of Vancouver, provides unique printing solutions specializing in high-quality, customized products for businesses and organizations. Their dedication to excellence and customer satisfaction, and an incredible team culture, sets them apart. They are looking for a talented Customer Service Representative to join their team in their Fraser Valley location.
As a Customer Service Representative, you will be the frontline ambassador for the company, providing exceptional service to their clients. You will handle inquiries, process orders, and ensure customers have a seamless and positive experience from start to finish.
Key Responsibilities:
Our client, based in the lower mainland of Vancouver, provides unique printing solutions specializing in high-quality, customized products for businesses and organizations. Their dedication to excellence and customer satisfaction, and an incredible team culture, sets them apart. They are looking for a talented Customer Service Representative to join their team in their Fraser Valley location.
As a Customer Service Representative, you will be the frontline ambassador for the company, providing exceptional service to their clients. You will handle inquiries, process orders, and ensure customers have a seamless and positive experience from start to finish.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Process customer orders, ensuring accuracy and attention to detail.
- Provide product information and guidance to customers to help them make informed decisions.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Collaborate with the production and design teams to ensure customer requirements are met.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure they are satisfied with their purchases and service.
- Marketing Certificate combined with additional education or training in customer service or related field is a plus.
- Proven experience in a customer service role, preferably in either the printing industry, corporate gifts supply, or in a light manufacturing environment where multiple products are on offer.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and ability to handle difficult situations with ease.
- Proficient in using computer systems and software, including Microsoft Office Suite and CRM systems.
- Proficient with Adobe Illustrator
- Detail-oriented with strong organizational skills.
- Ability to work independently as well as part of a team.
- Positive attitude and a passion for providing exceptional customer service.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
- Location: Lower Mainland Vancouver, BC
Apply for this position
Required*